Tenant FAQs

You can apply directly through our online tenant portal. Each listing includes an “Apply Now” link that walks you through the entire process step-by-step. Applications are processed quickly and securely. You’ll receive updates as your application moves through the screening stage.

We conduct a thorough screening to ensure safe, reliable homes for all tenants. Screening includes employment and income verification, rental history checks, criminal background screening and credit review.

Pet policies vary depending on the specific property and owner preferences. Many of our homes are pet-friendly. Each listing will clearly state whether pets are allowed. If pets are permitted, there may be a pet deposit, a pet fee and monthly pet rent to cover.

Once you are approved, your security deposit is due immediately to reserve the home. The deposit must be paid before the lease can be finalized and before keys are given. Your security deposit will be returned to you during move-out, less any deductions for damages beyond normal wear and tear.

Once your lease is signed, you will receive instructions for accessing your tenant portal, picking up your keys and submitting your move-in inspection. You’ll also receive a list of important contacts and maintenance procedures.

Yes. Renter’s insurance is required for all tenants. It protects your belongings and provides liability coverage.

When you move-in, if you notice any issues, please log them with photos in your owner’s portal. This will protect you from being charged for pre-existing issues at move-out.

We offer convenient online rent payment through your tenant portal. You can pay by bank transfer, credit or debit card or auto-pay.

Rent is due on the same day each month as specified in your lease agreement. Late fees apply after the grace period ends. Your tenant portal also includes reminders to pay rent, so that you never forget.

Late fees are automatically applied, as stated in your lease agreement. If you anticipate that you won’t be able to make your payment, contact us right away. Early communication helps us work with you and avoid further issues.

All maintenance requests must be submitted through the tenant portal. This ensures fast dispatch and tracking. Emergency issues should be reported immediately by phone.

Examples of emergencies include no air-conditioning on extremely hot days, major water leaks, flooding, electrical hazards, sewage backups or anything that poses immediate danger to your life or the property.
Our full-time repair manager handles most repairs directly and coordinates trusted vendor partners for specialized work. This ensures cost-effective, high-quality repairs for your home.

We prioritize safety and urgency. Emergency issues are addressed immediately. Non-emergency repairs are generally handled within 24-72 hours, depending on contractor availability.

Tenant responsibilities typically include replacing air filters regularly, keeping the home clean and sanitary, reporting maintenance issues promptly, taking care of the lawn, changing light bulbs, avoiding damage due to negligence or misuse, and more.
Your lease will list all tenant obligations clearly.

Approximately 60-90 days before your lease ends, we will contact you regarding renewal options. We value long-term tenant satisfaction and aim to make the renewal process easy. You will receive renewal terms, updated rent amounts and instructions for signing your new lease.

Yes! If you love renting with Guerin Property Services but need a different location or home size, we can help. With properties throughout Austin, San Antonio, Houston, Dallas, Fort Worth, and surrounding areas, we’re often able to help tenants find a better fit within our portfolio.

Notice must be submitted in writing 30 days prior to your move-out date. Notices should be submitted through your tenant portal.

We provide a detailed move-out checklist, but general requirements include a thorough cleaning of the home, returning all keys, remotes, and access devices, removing all personal items and trash and completing the move-out inspection documentation.

After move-out and inspection, we process your deposit promptly according to Texas state law. Deductions, if any, will be itemized. Deposits are typically returned within 30 days.

To avoid deductions to your security deposit, you must leave the home in the same condition it was received, minus any normal wear and tear.

We believe in clear, consistent communication. You can reach us through phone (512-296-2158), email (kevin@guerinpropertyservices.com) or through your tenant portal. Our team offers hands-on service, quick responses, and a thoughtful approach to every tenant interaction.

We are a white-glove, full-service investment real estate agency that believes in fostering relationships. With more than 40 years of combined real estate and property management experience, we are highly responsive, transparent, detailed and hands-on. Invested in creating safe, well-maintained homes, we take pride in delivering an excellent tenant experience.